Reservations and customer service
+1 800-525-3663Independent directory. This number is listed for Japan Airlines. We are not the company or its support team.
Daily 5 a.m.–6 p.m. Pacific Time — per the linked source
More ways to reach Japan Airlines
Booking & trip options
Use the airline or original ticket seller for bookings, changes and refunds.
Before you contact Japan Airlines
Japan Airlines — Japanese passenger airline. Compare the ticket issuer with the operating airline before choosing who should handle the reservation.
- Compare the ticket issuer with the operating airline before choosing who should handle the reservation.
- For baggage help, locate the bag tag and any report number created at the airport.
General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.
Numbers have not been test-called. Availability and any calling charges depend on the company, your location and your phone provider.
Japan Airlines reviews
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Tell others what happened when you contacted Japan Airlines. Do not include booking references, account numbers or other private information.
Sources & updates
Source dates record when contact information was reviewed. They do not confirm that a phone line is currently open.
- https://www.jal.co.jp/jp/en/jalpri/inquiry/
- https://www.jal.co.jp/jp/en/inter/change/
- https://www.jal.co.jp/jp/en/inter/change/refund/
- https://www.jal.co.jp/
Page text updated Oct 9, 2026. Individual contact source dates are shown above.
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